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Order Issues

Everything you need to know about placing, cancelling or updating your order as well as payments, preorders and more

How do I order?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Amazon Pay, Shop Pay. We do not accept phone or email orders at this time.

How to update your order or shipping address

Once your order has been placed and you have received your order confirmation email, we cannot guarantee that we will be able to make any changes to your order. Please double-check that all of your order details are correct, especially if completing

How can I cancel an order?

If your order has not yet shipped and you would like to cancel your order, please email us at [email protected]. We will respond to cancellation requests during the business hours of Monday - Friday 9 am-5 pm. We are not able to cancel or ch

If I'm missing a product from my order, what do I do?

If there are any issues with your order, please contact our support team within 48 hours of receiving the package and we will do our best to help you at [email protected]

Where do I enter my coupon code?

You can apply discount or coupon codes by clicking on the "Apply Coupon Code" link on the right-hand side of the checkout screen. Then enter your code in the box. You will then need to click the "COMPLETE SECURE CHECKOUT" button which will finish you

Why was I charged immediately for a pre-order/back-order?

We charge customers at the time of purchase in order to secure the new inventory for your order. If you would like to cancel your pre-order or back-ordered item(s), please reach out to [email protected] with your order number in the subject

What happens if I have not received a confirmation email for my order?

If you have made a purchase and have not received your order confirmation email, please check the email address you entered at checkout, including your spam and junk folders. All emails pertaining to your order are sent to the email address provided