For customer service, product questions or online order-related inquiries, please use this form. 

You may also contact us via email at support@blackbrookcase.com

Return Center

Home

BlackBrook Case

<h2 id="isPasted" style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; font-weight: 600; letter-spacing: -0.02em !important; line-height: 40px; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; -webkit-font-smoothing: antialiased; font-style: normal; font-size: 32px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22); font-variant-caps: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; text-decoration: none;">How to place an order</h2><ol style="box-sizing: inherit; padding-inline-start: 32px; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22); font-family: Aleo, sans-serif; font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; text-decoration: none;"><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">Add the products that you want to purchase to your cart.</li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">When you are finished shopping, select &apos;Proceed to checkout&apos; from your cart.</li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">Enter your contact, shipping, and payment information on the checkout page, or select one of the express checkout options to autofill this information and complete your order.</li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">Select &apos;Pay Now&apos; to complete your order and process your payment for all the items in your order. That&apos;s it!</li></ol><h3 style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; font-weight: 600; letter-spacing: -0.02em !important; line-height: 32px; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; -webkit-font-smoothing: antialiased; font-style: normal; font-size: 24px; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22); font-variant-caps: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; text-decoration: none;" id="accepted-payment-methods">Accepted payment methods</h3><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Aleo, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22); font-variant-caps: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; text-decoration: none;">We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Amazon Pay, Shop Pay.</p><p><br></p><p id="isPasted">We do not accept phone or email orders at this time.</p><p><br></p>

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Amazon Pay, Shop Pay. We do not accept phone or email orders at this time.

How do I order?

Order Issues

How to update your order or shipping address

How can I cancel an order?

If I'm missing a product from my order, what do I do?

Where do I enter my coupon code?

Why was I charged immediately for a pre-order/back-order?

What happens if I have not received a confirmation email for my order?

Estimated Shipping Time

How long will it take for my order to arrive?

Do you ship internationally?

Custom Fees and Import Duties

How can I track my order?

Shipping Restrictions

USPS Say Delivered But It's Not Here. What to do?

What should I do if my package was delivered to the wrong address?

Shipping & Delivery

Will the leather change over time?

Will my leather case scratch?

Leather Care

Are your Watch bands compatible with Series 9?

Are all phone cases MagSafe compatible?

Product Related Questions

Monogramming

Corporate Inquiry

Are personalized items eligible for return or exchange?

Personalization

What items are returnable?

Can the items be exchanged?

The item I received is damaged! What do I do now?

What items are non-refundable?

How do I return?

What are the refund options?

How do I ship back the items?

Return shipping fee?

How soon will I get my refund?

If I received a gift item that I want to return or replace, what should I do?

Return Policy & FAQs

Do your products come with a warranty?

How do I make a warranty claim?

Who is covered?

What is NOT Covered?

What is "normal wear and tear"?

Warranty

Accepted payment methods

How to place an order

How do I order?Updated a year ago

How to place an order

Accepted payment methods