We’re here to help! For customer service, product questions, or inquiries related to online orders, please fill out the form below. Our team will get back to you promptly.

You can reach us by phone for immediate assistance.

Return Center

Home

BlackBrook Case

BlackBrook Case Help and Support Center

How do I order?

How to update your order or shipping address

How can I cancel an order?

If I'm missing a product from my order, what do I do?

Where do I enter my coupon code?

Why was I charged immediately for a pre-order/back-order?

What happens if I have not received a confirmation email for my order?

Order Issues

Estimated Shipping Time

How long will it take for my order to arrive?

Do you ship internationally?

Custom Fees and Import Duties

How can I track my order?

Shipping Restrictions

Shipping

USPS Say Delivered But It's Not Here. What to do?

What should I do if my package was delivered to the wrong address?

Shipping Protection & Claims

Delivery Issues

Will the leather change over time?

Will my leather case scratch?

Leather Care

Are your Watch bands compatible with Series 9?

Are all phone cases MagSafe compatible?

Product Related Questions

Monogramming

Corporate Inquiry

Are personalized items eligible for return or exchange?

Personalization

What items are returnable?

The item I received is damaged! What do I do now?

What items are non-refundable?

How do I return?

What are the refund options?

How do I ship back the items?

Return shipping fee?

How soon will I get my refund?

If I received a gift item that I want to return or replace, what should I do?

Return Policy & FAQs

Do your products come with a warranty?

How do I make a warranty claim?

Who is covered?

What is NOT Covered?

What is "normal wear and tear"?

Warranty

Everything you need to know about placing, cancelling or updating your order as well as payments, preorders and more

Everything you need to know about order processing and shipping times, VAT & duties and shipping fees

You can find Questions and Answers related with products

At BlackBrook Case, we're proud to offer the personalization of your newest leather product. With monogramming or laser engraving you can truly make our premium leather item yours!

You can find answers to return and exchange related questions here

You can find all the necessary information about warranty and claims here

All articles