For customer service, product questions or online order-related inquiries, please use this form. 

You may also contact us via email at support@blackbrookcase.com

Return Center

Home

BlackBrook Case

<p>If there are any issues with your order, please contact our support team within 48 hours of receiving the package and we will do our best to help you at <a href="mailto:support@blackbrookcase.com"><u>support@blackbrookcase.com</u></a></p>

If there are any issues with your order, please contact our support team within 48 hours of receiving the package and we will do our best to help you at support@blackbrookcase.com

If I'm missing a product from my order, what do I do?

Order Issues

How do I order?

How to update your order or shipping address

How can I cancel an order?

Where do I enter my coupon code?

Why was I charged immediately for a pre-order/back-order?

Estimated Shipping Time

How long will it take for my order to arrive?

Do you ship internationally?

Custom Fees and Import Duties

How can I track my order?

Shipping Restrictions

USPS Say Delivered But It's Not Here. What to do?

Shipping & Delivery

Will the leather change over time?

Will my leather case scratch?

Leather Care

Are your Watch bands compatible with Series 9?

Are all phone cases MagSafe compatible?

Product Related Questions

Monogramming

Corporate Inquiry

Personalization

What items are returnable?

Can the items be exchanged?

The item I received is damaged! What do I do now?

What items are non-refundable?

How do I return?

What are the refund options?

How do I ship back the items?

Return shipping fee?

How soon will I get my refund?

Return Policy & FAQs

Do your products come with a warranty?

How do I make a warranty claim?

Who is covered?

What is NOT Covered?

What is "normal wear and tear"?

Warranty

If I'm missing a product from my order, what do I do?Updated a year ago