BlackBrook Case logo
BlackBrook Case logo

All articles

Return Policy & FAQs

You can find answers to return and exchange related questions here

What items are returnable?

Within 30 days from the date of purchase.In unused and resellable condition.In the original packaging with all the tags intact.Not monogrammed or personalized or Final Sale item.The return shipping is covered and free within USA and refunds need to b

Can the items be exchanged?

You are welcome to exchange your item with another one easily in USA. Simply go to our Return Center and select exchange option. Once the exchange request is approved, we will send an email with instructions and prepaid return label. You need to retu

The item I received is damaged! What do I do now?

If the purchased product is faulty, reach out to us within 48 hours of the delivered date here :. Please Note: Interaction with MagSafe accessories might leave slight imprints on the leather. This is not a defect. We also recommend not using any char

What items are non-refundable?

The following items cannot be returned:

How do I return?

Visit our returns centerEnter your order number and email address /zip code to startFollow the instructions and select the items you want to returnOnce your request is approved, you will get a confirmation email with shipping guidelines

What are the refund options?

The following refund options are supported:

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

Return shipping fee?

The return shipping is covered within 30 days in USA orders and refunds need to be sent to the original purchaser's method of payment.Returned products will only be accepted if they are in unused condition with the original packaging intact and the r

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after

If I received a gift item that I want to return or replace, what should I do?

If you received an item as a gift and need to return or replace it but do not have the order details, you can reach out to our customer service. We can provide you with the return instructions and, where possible, with the billing name and address of