Tracking Shows Delivered But Package Isn't HereUpdated 9 days ago

It happens occasionally. Your tracking shows "Delivered" but there's no package at your door. Before contacting us, run through these steps — most cases resolve within 48 hours.

Check these first:

• Confirm the shipping address on your order confirmation matches what you intended.
• Check your front door, mailbox, garage, and any spots the carrier might leave a package out of sight.
• Ask any neighbors or household members if they accepted the delivery.
• Wait 48 hours. Carriers occasionally update tracking as "Delivered" slightly before the package arrives.

If it's still missing after 48 hours:

Contact FedEx or DHL directly with your tracking number — they can pull GPS delivery confirmation and photo proof of delivery if available. That's usually the fastest way to locate the package.

• FedEx: fedex.com/en-us/tracking.html
• DHL: dhl.com/en/express/tracking.html

If that doesn't resolve it, contact us and we'll step in from our end.