We’re here to help! For customer service, product questions, or inquiries related to online orders, please fill out the form below. Our team will get back to you promptly.

You can reach us by phone for immediate assistance.

Return Center

Home

BlackBrook Case

<ul><li data-start="151" data-end="288" style=" text-decoration: none;" id="isPasted">If you purchased Shipping Protection / Protected Checkout , submit any shipping claims via our Claim Page.</li><li data-start="289" data-end="379" style=" text-decoration: none;">If you did not purchase Protected Checkout, contact us using our Contact Form to report issues.</li><li data-start="380" data-end="435" style=" text-decoration: none;">Claims on non-protected orders may not be approved.</li><li data-start="436" data-end="497" style=" text-decoration: none;">Claims must be submitted within 7 days of delivery issue.</li><li data-start="498" data-end="606" style=" text-decoration: none;">Lost, stolen, or damaged items covered under Protected Checkout will be reviewed and either replaced or refunded.</li><li data-start="607" data-end="671" style=" text-decoration: none;">Shipping Protection fees are non-refundable once your order has shipped.</li></ul>

If you purchased Shipping Protection / Protected Checkout , submit any shipping claims via our Claim Page. If you did not purchase Protected Checkout, contact us using our Contact Form to report issues. Claims on non-protected orders may not be appro

Shipping Protection & Claims

Delivery Issues

How do I order?

How to update your order or shipping address

How can I cancel an order?

If I'm missing a product from my order, what do I do?

Where do I enter my coupon code?

Why was I charged immediately for a pre-order/back-order?

What happens if I have not received a confirmation email for my order?

Order Issues

Estimated Shipping Time

How long will it take for my order to arrive?

Do you ship internationally?

Custom Fees and Import Duties

How can I track my order?

Shipping Restrictions

Shipping

USPS Say Delivered But It's Not Here. What to do?

What should I do if my package was delivered to the wrong address?

Will the leather change over time?

Will my leather case scratch?

Leather Care

Are your Watch bands compatible with Series 9?

Are all phone cases MagSafe compatible?

Product Related Questions

Monogramming

Corporate Inquiry

Are personalized items eligible for return or exchange?

Personalization

What items are returnable?

The item I received is damaged! What do I do now?

What items are non-refundable?

How do I return?

What are the refund options?

How do I ship back the items?

Return shipping fee?

How soon will I get my refund?

If I received a gift item that I want to return or replace, what should I do?

Return Policy & FAQs

Do your products come with a warranty?

How do I make a warranty claim?

Who is covered?

What is NOT Covered?

What is "normal wear and tear"?

Warranty

Shipping Protection & ClaimsUpdated a day ago