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USPS Say Delivered But It's Not Here. What to do?Updated 9 months ago

With the USPS Postal Service handling over 420 million packages a day, it's inevitable that some problems will arise sometimes. You may wonder: Why is my package being delivered late? ...... or sometimes, although it's not common, you'll find that the USPS package tracking page says your package was "delivered", but you didn't actually receive it. 

If your tracking information shows that your package was delivered, but you can't find it:

  • Verify the shipping address from your order or shipping confirmation emails.
  • Look for a notice of attempted delivery.
  • USPS may not deliver your mail or packages to your door; the carrier will then place your items and any packages contained therein directly into your mailbox. If any heavier packages do not fit inside, the carrier may have to place them on the ground next to it instead.
  • See if someone else accepted the delivery, unless you have health or safety concerns about doing so.
  • Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
  • If you still did not get your package after 48 hours of delivery notice, we recommend that you visit your local post office or try to speak directly with the mailman who services your area; if anyone can provide some insight about a delivery, it's your mailman!
  • Another option is to submit a missing mail search request to the USPS. Since USPS recalls old package tracking numbers every 6 months, sometimes USPS will incorrectly mark a package as "delivered". In this case, submitting a missing package search request can "activate" the package tracking number in the USPS database.
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