Tracking Shows Delivered But Package Isn't HereUpdated 10 days ago

It happens occasionally. Your tracking shows "Delivered" but there's no package at your door. Before contacting us, run through these steps — most cases resolve within 48 hours.

Check these first:

• Confirm the shipping address on your order confirmation matches what you intended.
• Check your front door, mailbox, garage, and any spots the carrier might leave a package out of sight.
• Ask any neighbors or household members if they accepted the delivery.
• Wait 48 hours. Carriers occasionally update tracking as "Delivered" slightly before the package arrives.

If it's still missing after 48 hours:

Contact FedEx or DHL directly with your tracking number — they can pull GPS delivery confirmation and photo proof of delivery if available. That's usually the fastest way to locate the package.

• FedEx: fedex.com/en-us/tracking.html
• DHL: dhl.com/en/express/tracking.html

If that doesn't resolve it, contact us and we'll step in from our end.