For customer service, product questions or online order-related inquiries, please use this form. 

You may also contact us via email at support@blackbrookcase.com

Return Center

Home

BlackBrook Case

If there is a manufacturing defect on your item you can contact us with your order number and photo of the defect at <a href="mailto:support@blackbrookcase.com">support@blackbrookcase.com</a> and our team will help you with a replacement within 1 year of of purchase.

If there is a manufacturing defect on your item you can contact us with your order number and photo of the defect at support@blackbrookcase.com and our team will help you with a replacement within 1 year of of purchase.

How do I make a warranty claim?

Warranty

How do I order?

How to update your order or shipping address

How can I cancel an order?

If I'm missing a product from my order, what do I do?

Where do I enter my coupon code?

Why was I charged immediately for a pre-order/back-order?

What happens if I have not received a confirmation email for my order?

Order Issues

Estimated Shipping Time

How long will it take for my order to arrive?

Do you ship internationally?

Custom Fees and Import Duties

How can I track my order?

Shipping Restrictions

USPS Say Delivered But It's Not Here. What to do?

What should I do if my package was delivered to the wrong address?

Shipping & Delivery

Will the leather change over time?

Will my leather case scratch?

Leather Care

Are your Watch bands compatible with Series 9?

Are all phone cases MagSafe compatible?

Product Related Questions

Monogramming

Corporate Inquiry

Are personalized items eligible for return or exchange?

Personalization

What items are returnable?

Can the items be exchanged?

The item I received is damaged! What do I do now?

What items are non-refundable?

How do I return?

What are the refund options?

How do I ship back the items?

Return shipping fee?

How soon will I get my refund?

If I received a gift item that I want to return or replace, what should I do?

Return Policy & FAQs

Do your products come with a warranty?

Who is covered?

What is NOT Covered?

What is "normal wear and tear"?

How do I make a warranty claim?Updated 7 months ago