For customer service, product questions or online order-related inquiries, please use this form. 

You may also contact us via email at support@blackbrookcase.com

Return Center

Home

BlackBrook Case

We will be sending an email with the tracking number once your package is shipped out. The email will contain a tracking link if there&#x2019;s one available which you can follow up the delivery information.If you are not home in time to receive your package, USPS or FEDEX will gladly leave your package at your door for your convenience so that you may enjoy your new product as soon as you get home. As per the policies of USPS / FEDEX the receiver of the shipment is responsible for the product once it reaches their door. If for any reason you do not see your package at your door when you return home, please simply contact USPS / FEDEX with your tracking number and they will assist you.&#xA0;BlackBrook Case is not responsible for lost or stolen items once USPS/FEDEX has dropped them off.

We will be sending an email with the tracking number once your package is shipped out. The email will contain a tracking link if there’s one available which you can follow up the delivery information. If you are not home in time to receive your packa

How can I track my order?

Shipping & Delivery

How do I order?

How to update your order or shipping address

How can I cancel an order?

If I'm missing a product from my order, what do I do?

Where do I enter my coupon code?

Why was I charged immediately for a pre-order/back-order?

What happens if I have not received a confirmation email for my order?

Order Issues

Estimated Shipping Time

How long will it take for my order to arrive?

Do you ship internationally?

Custom Fees and Import Duties

Shipping Restrictions

USPS Say Delivered But It's Not Here. What to do?

What should I do if my package was delivered to the wrong address?

Will the leather change over time?

Will my leather case scratch?

Leather Care

Are your Watch bands compatible with Series 9?

Are all phone cases MagSafe compatible?

Product Related Questions

Monogramming

Corporate Inquiry

Are personalized items eligible for return or exchange?

Personalization

What items are returnable?

Can the items be exchanged?

The item I received is damaged! What do I do now?

What items are non-refundable?

How do I return?

What are the refund options?

How do I ship back the items?

Return shipping fee?

How soon will I get my refund?

If I received a gift item that I want to return or replace, what should I do?

Return Policy & FAQs

Do your products come with a warranty?

How do I make a warranty claim?

Who is covered?

What is NOT Covered?

What is "normal wear and tear"?

Warranty

How can I track my order?Updated a month ago