Are personalized items eligible for return or exchange?Updated 2 months ago

We appreciate your custom orders, but please be advised that personalized items, including those with monograms and laser engraving, are not eligible for return or exchange. This is due to the customized nature of these items which makes them unsellable to others once they've been personalized. Additionally, outlet items and final sale items are excluded from returns, exchanges, or refunds. This policy is standard in the industry and is a generally accepted practice due to the personalized aspect of these sales.